.: Frequently Asked Questions

Frequently Asked Questions

Q: How long does it take to process, print and receive an order?
 

A: Blank cards will be shipped within 2 business days (business days exclude Saturday, Sunday and holidays) of placing your order.  Custom printed orders will require a proof which you will receive in 2 days. Once you approve the proof, the invitations will be printed and shipped within 3 business days (business days exclude Saturday, Sunday and holidays).  Orders sent by Priority Mail will be received 3-4 days from date shipped.  Orders sent by Express Mail will be received 1-2 days from date shipped.

Q: What are the card sizes?

A: Invitations are printed on heavy stock and the approximate size is 8.75" x 5.75". For the calling cards the size is 3.5" x 2" on heavy stock, and the stationary is printed on a folded note card with a deckeled edge, once folded the size is 5.25" x 3.75".

Orders

For questions about placing an order call 225.405.5800 or 225.638.8848. Our office hours are 10am to 4pm CST, Monday - Friday.

Placing an Order

Once an order has been submitted, you will receive a confirmation email. If you have not received your confirmation email, your email address may have been entered incorrectly. Please contact us to confirm your order.

Once the order is placed online, your credit card is charged immediately. Order submission authorizes us to charge your card before any work begins on your order.

Online orders can be placed 24 hours a day, 7 days a week on the Em Designs website. If you place your order on a Saturday, Sunday, or holiday it will be processed the next business day. Items are available as blank stock or custom printed (unless otherwise noted).

Review Your Order Carefully

Please review your order carefully before you submit it. If you have any questions about how to enter an order please call or email us before you place the order.

Entering Text

We follow the format of the item shown on the website for "case"... whether it's UPPERCASE, Upper/Lower or all lower. We automatically will typeset the text on your item exactly as you provide it on your order, adjusting the "case" to the sample shown online. Typestyle size is determined by the typesetter, depending on length of copy.

You must include ALL text you want to appear including punctuation, headings and so forth.

Changes to Text

We do not make changes or corrections to imprints without explicit direction from you. We may correct spacing on online orders and obvious errors such as spelling of states and so forth. However, we need written permission from you by email before other changes can be made.

Requesting Order Changes

We are only able to change or stop an order which we have not put into production. Once an order is in production, changes or cancellations cannot be accommodated. You will be charged for the original order as it was submitted to us so please check your order carefully prior to submitting it.

Item Out Of Stock

Once you place an order, you will receive an automatic order confirmation via e-mail. Should the item you request be temporarily out of stock, we will e-mail you before processing your order and ask you how you want to proceed.

Duplicate Orders

All orders placed online are the customer's responsibility. We recommend that our customers never enter an order twice under any circumstances. If you are not sure if an order was submitted, please contact us.

Process Time

Blank cards will be shipped within 2 business days (business days exclude Saturday, Sunday, and holidays) of placing your order.

Custom printed orders will require a proof, which you will receive in 2 business days. Once you approve the proof, the invitations will be printed and shipped within 2-3 business days (business days exclude Saturday, Sunday, and holidays).

Shipment Times

Orders sent by Priority Mail will be received 2-3 days from date shipped.

Return Policy

We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing.

Blank stock returns may be sent back within 30 days after purchase. You will receive a refund to your credit card for the merchandise cost (shipping fees will not be refunded).

Reprints

If an order was produced incorrectly by us, you will be given priority print time and shipping. We will gladly reprint and ship it at no cost to you. If there is a problem on your part such as, incorrect spelling of a name, an event date change or you did not order enough invitations, special considerations are made and we will offer a discount on the printing charges. Shipping charges are still your responsibility

Damaged Goods

If upon receipt, you find that your order is not as it should be, please notify us by phone or email. Any damage must be reported within fourteen (14) days of delivery. No replacements, allowances or credits will be given after this period. You must retain the original packaging to show proof of damage. We will schedule an inspection with the delivery carrier.

Payment Options and Billing

We accept MasterCard, Visa, Discover, American Express, and PayPal. Sorry, but we cannot accept personal checks, cash, or ship C.O.D.

All prices are in U.S. dollars and will be billed in U.S. dollars according to the credit card company policy. We reserve the right to request additional identification from you. If this is necessary, we will contact you by phone or e-mail. Your order will be processed as soon as we receive the requested information we need by fax or e-mail.

Our company is located in Louisiana. All Louisiana residents are subject to a 4% state sales tax plus any local parish sales tax on all orders. All other US locations are exempt.

We reserve the right to change or update our pricing at anytime.

We offer flat rate shipping on orders within the U.S. On orders $100 or more, we offer free ground shipping.